General Inquiries

For questions related to account management, product features, pricing, partnerships, or any other non-technical matters, please contact our general support team.

Email: [email protected]

Our promise: a precise and professional response that helps you progress with confidence. We review inquiries promptly and assign them to the appropriate specialist for resolution.

Developer Submissions

Etefo welcomes submissions from developers seeking to integrate with our platform, publish extensions, or contribute apps that enhance the ecosystem. To ensure a smooth review, please provide comprehensive materials including:

• Organization name and primary point of contact
• Clear description of the submission and intended user impact
• Technical documentation, API references, and integration guides
• Sandbox or testing instructions, credentials only where necessary
• Security considerations, data access details, and any compliance notes

Submit your package to [email protected] with the subject line: "Developer Submission — [Your Organization]". Acknowledgment of receipt will be provided, followed by a structured review process and timelines communicated by our team.

Response Times

We establish clear expectations to facilitate planning and transparency. Our standard timelines are as follows:

• General inquiries: responses within 1 business day; most inquiries are addressed within 24 hours.
• Developer submissions: acknowledgment within 2 business days; full evaluation typically completed within 3–5 business days.
• Urgent matters: please mark the subject line as "Urgent" to expedite escalation where necessary.

Note: during peak periods, holidays, or system-wide maintenance windows, response times may extend by a single business day. We will communicate any anticipated delays proactively.